Getting your website and files into your AI agent is now faster, and you can see every step.

Updated October 6, 2026 with the current file types and features.

Before an AI agent can answer questions about your business, it needs your content: your website, your policies, your price list. In most tools, adding that content means pasting in links, uploading files, and waiting, with no way to tell what was imported and what was skipped.

We rebuilt this part of ChatFast so you can see what happens at each step. Everything below is on the Agent knowledgepage in your agent’s menu.

Import your website and choose exactly which pages

You usually don’t want your whole website in your agent. You want the pages that answer customer questions, like your help pages, services, and pricing, and not your checkout or dozens of blog tag pages. There are two ways to add pages:

If the scan doesn’t return a list of pages, ChatFast starts from the address you entered and follows the links on your site.

Upload PDFs, images, notes, and Q&A pairs

A lot of business knowledge isn’t on your website. It’s in a policy PDF, a price list, or a photo of a printed notice. You can upload these file types:

• Each file can be up to 50 MB, and you can drag and drop several at once.
• Scanned documents and images work too. ChatFast reads the text in them, so a scanned contract or a screenshot of a settings page can be searched like any other document.
• Word and PowerPoint files aren’t supported. Save them as PDF and upload the PDF instead.
• You can paste text directly, such as a policy or product details.
• You can write question-and-answer pairs one at a time, or import them from a CSV file.

Track every page and file as it’s imported

While an import runs, the Imports in progress panel shows how many items have completed, been skipped, or failed. Open an import to see each page or file and its status:

At the top of the page, a status line tells you whether your agent is up to date. While new content is being added, it shows the progress and an estimate of the time left. If you test your agent in the Playground during that time, you’ll see a note that answers may not include the latest updates yet.

Re-import content when it changes

When a page on your website changes, select it on the Agent knowledge page and choose Reingest selected. ChatFast deletes the old copy and imports the page again, so your agent answers from the current version. Reingest works for website pages, files, notes, and Q&A pairs.

New agents start from your content

When you create a new agent, you add your website, documents, or notes first. ChatFast reads them and drafts a setup for you: a name, instructions, and a brand color. You review the draft, change anything you want, and create the agent. You can add more content at any time.

Once your content is in, your agent can do more than answer questions. Read how AI agents differ from chatbots, or see the latest update, including Live voice.

Common questions